Last updated: 22 July 2026
1. Who we are and the scope of this policy
This policy applies to Country Corn Australia Pty Ltd, ABN 30 610 106 842,
and the brands, business names and websites it manages, including CountryCorn, Frozberries, Harvestime,
Elgin Organic, Berryfields and City Wholefoods Distributors (CWFD).
Our contact address is 29 Hope Street, Melrose Park, NSW 2114. Privacy enquiries can be sent to
sales@harvestime.com.au
or made by calling (0061) (02) 9482 3411.
2. Personal information we may collect
- Your name, business name, email address, phone number and delivery or postal address.
- Enquiry details, correspondence, customer service records and information about a business relationship.
- Order and transaction information where a group business handles a purchase or delivery.
- Technical information such as IP address, browser and device details, pages visited, referral information and security logs.
- Cookie and browser-storage preferences described in our Cookie Policy.
Please do not submit sensitive personal information through a general website form unless it is reasonably necessary for your enquiry.
3. How and why we collect information
We usually collect information directly from you when you:
- submit a contact or business enquiry form;
- contact us by phone, email or through a group business;
- place an order or request retail, wholesale, delivery, catering or partnership information; or
- visit or interact with our websites.
We use this information to:
- respond to you and route your enquiry to the appropriate Country Corn business;
- provide products, delivery, customer service and business support;
- maintain records, prevent misuse, secure our systems and improve website performance;
- manage business relationships and, where permitted, communicate relevant offers; and
- meet legal, accounting, food-safety and regulatory obligations.
If you do not provide information marked as required on a form, we may not be able to respond or provide the requested service.
4. Who we may share information with
We may share information within Country Corn Australia where needed to handle your request. For example, Frozberries may handle home-delivery enquiries,
Harvestime may handle larger foodservice enquiries, and CWFD may handle independent-business supply enquiries.
We may also disclose relevant information to:
- delivery, logistics, payment and customer-service providers;
- website hosting, email, security, IT and data-storage providers;
- professional advisers, insurers, regulators or law-enforcement bodies where authorised or required; and
- another party involved in a proposed or completed business transaction, subject to appropriate safeguards.
We do not sell personal information.
5. Storage, security and retention
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access,
modification or disclosure. These steps may include access controls, software updates, security monitoring and limiting access to people who need the information.
No internet or email transmission is completely secure. We keep personal information only for as long as reasonably required for the purpose collected,
to maintain necessary business records, resolve disputes and comply with legal obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
Where the Privacy Act applies, we will assess eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner when required.
6. Overseas service providers
Some hosting, email, security, payment or technology providers may store or process information outside Australia.
The locations can vary by provider and service configuration. Where the Privacy Act applies, we take reasonable steps required by law before disclosing personal information overseas.
Contact us if you need current information about a particular service relevant to your dealings with us.
7. Direct marketing
We may send marketing communications where you have consented or where otherwise permitted by law. Every commercial email or SMS we send will identify the sender
and provide a straightforward way to unsubscribe. You can also opt out by contacting us. Service messages needed to fulfil an order or respond to an enquiry are not marketing messages.
8. Cookies, website technologies and external links
This website uses necessary cookies or browser storage for basic functionality and to remember your cookie-notice preference.
WordPress or WooCommerce features may also use first-party functional or order-attribution storage when those features are active.
At the date of this policy, the CountryCorn theme does not install third-party analytics or advertising pixels.
Our site links to separately operated brand and business websites. Their privacy and cookie practices may differ, so please review the policy on the site you visit or purchase from.
Read Cookie Policy
9. Access, correction and privacy complaints
You may ask to access personal information we hold about you or request a correction. We may need to verify your identity and may refuse a request where permitted by law,
in which case we will explain the reason where required.
To make a privacy complaint, email sales@harvestime.com.au
with enough detail for us to investigate. We will acknowledge and respond within a reasonable period.
If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner.
10. Changes to this policy
We may update this policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.